Lucien Liz-Lepiorz

design & develop

ship.it

Addressing a gap in the marketplace, ship.it joined two of the most popular shipping queries–rates and tracking information–with an approachable, concise interface. Users could immediately compare service levels, costs, and tracking details between FedEx, UPS, and the United States Postal Service. Additional features included international localization and currency conversion.

initial user flow

initial user flow

During planning, the proposed feature set included user account creation via Facebook. As this would have primarily benefited the fringe case of users with multiple devices, the integration was deprioritized.

launching & location request

launching & location request

shipment data entry

shipment data entry

An emphasis on lowercase capitalization and friendly error notifications humanized the experience: obtuse data became approachable.

error toast

error toast

set origin, rates request

set origin, rates request

rates sorted by carrier & cost

rates sorted by carrier & cost

Rates and tracking information used color schemes derived from each carrier. This unified elements across interactions and reinforced context.

tracking history

tracking history

requesting details

requesting details

package named & saved

package named & saved

Optional package names allowed for quick recognition: anonymous numbers gained personal meaning.

Based on a package’s delivery status, an “on the way” category helped users prioritize. Users could also delete individual packages or clear their history.

menu options

menu options

settings

settings

International localization included dynamic strings, as well as automatic date and timestamp conversion. Negotiating these translations resulted in concise text across languages.

Spanish localization

Spanish localization

ship.it took my foundational knowledge of software development and advanced it to a professional level. It has allowed me to communicate with engineers on a peer-to-peer basis and untangle technical blockers for the benefit of design.

Final accountabilities included roadmap planning, user experience direction, technical architecture, Android development, API integration, and user acceptance testing.